Cashmere Warm Knee Pads

International shipping is calculated based on a number of factors including the weight of the items, the destination country postal code and the desired shipping method(Standard/Expedited). To check the shipping cost to your country, add the desired items to cart, fill in your address and select the shipping method, you'll see the shipping cost.

We accept product returns. The customer has the right to apply for a return within 30 natural days after receiving the product.

If you want to initiate a return, please complete the following steps: Please send us a photo of the products you’ve received with the return request to the Support@onkepe.com and we will guide you through the steps.

How long is your shipping time?

The time frame of order delivery is divided into two parts: Processing time: 1-5 business days Shipping time: 6~25 business days For example, if you order a gloves, it will take 1-5 business days to process and then 6-25 business days to ship. So, you can receive it within 7-30 working days. To achieve this, we partner with a wide variety of merchants and product artisans around the world who offer only the highest quality products at a great value.

Where is my order now?

To track your order, please go to https://www.17track.net/en Enter your tracking number and you can track your order.

What’s my tracking number?

After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included.

What’s the status of my order?

Customers will receive a confirmation E-mail to certify that we have confirmed your order. It usually takes 1 to 5 days for processing and then it will be shipped out. After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included. To track your order, please go to https://www.17track.net/en Enter your tracking number and you can track your order.

How to apply discount?

To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space. If it still doesn’t work, please contact the Email