Shipping & Delivery Policy
1. SHIPPING & DELIVERY POLICY
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of order delivery is divided into two parts:
United States：
Processing time: 1-5 business days
Shipping time: 10~15 Business Days（USPS standard shipping time: https://www.usps.com/）
Canada：
Processing time: 1-5 business days
Shipping time: 10~20 Business Days （USPS standard shipping time:https://www.usps.com/）
Australia:
Processing time: 1-5 business days
Shipping time: 6~10 Business Days （USPS standard shipping time:https://www.usps.com/）
United Kingdom:
Processing time: 1-5 business days
Shipping time: 7~15 Business Days （USPS standard shipping time:https://www.usps.com/）
Take an order to the United States as an example:
Estimated Whole Arrival Time= Order Processing Time (1-5 business days) + Shipping time ( 10-20 business days )
For example, if You place an order to the United States, it will take 1-5 business days to process and then 10-20 business days to ship. So, you can receive it within 11-25 business days.
To achieve this, we partner with a wide variety of merchants and product artisans around the world who offer only the highest quality products at a great value.
Order Tracking
1.You can get in touch with us through our email：support@onkepe.com, and our customer service staff will get in touch with you within 3 hours to get the latest tracking number and tracking track. We recommend that you contact us 1-5 working days after placing the order, because it takes 1-5 working days to update the track of the tracking number.
2.You can check the shipping information of your order according to the shipping official website：
USPS official website: https://www.usps.com/
SHIPPING AREA
Our delivery services are currently available to locations within the continental United States, United Kingdom, Australia, Canada.
(NOTE: This also means that we will not arrange delivery in other countries, except for the above four countries.）
2. Shipping Cost
International shipping is calculated based on a number of factors including the weight of the items, the destination country postal code and the desired shipping method. To check the shipping cost to your country, add the desired items to cart, fill in your address and select the shipping method, you'll see the shipping cost.
Shipping Methods:
Free Shipping – We offer free shipping on all orders !
Below are the countries where we can provide shipping services：
- United States (ShippingTime: 10~15 Business Days)
- Canada (ShippingTime: 10~20 Business Days)
- Australia (ShippingTime: 6~10 Business Days)
- United Kingdom (ShippingTime: 7~15 Business Days)
♦ The above 4 countries are the countries where we can provide transportation services. We do not provide transportation services for other countries temporarily. If you want to place an order, please contact us by email.
DELAYED DELIVERY
We make sure that you get the most out of every purchase you make with us. Shop from anywhere in the world and we will ship them to you! Shipping usually takes up to 6-25 business days but may also arrive earlier or later, depending on where you and your product merchant is located. You can always track them using the tracking number provided in your order here.
Tracked shipping rates are also estimated at checkout, depending on the location of our partners so shipping rates may vary for each item. Please also take note that processing of your orders may take around 1 to 5 business days, so kindly add the processing time period to your shipping estimate. Courier services will also vary depending on your provided shipping address.
We may also have to consider uneventful circumstances such as natural disasters, holidays, poor weather conditions, etc. that may cause shipping delays for your order. Only for these reasons are we unable to guarantee the exact delivery time of your order. Other than this, you may rest assured that your package is surely on its way to you!
ABOUT TAX
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the package reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a package due to import duties or taxes.
Any questions, be free to contact us, and we will get back to you at the first chance!
Contact Information
Email: support@onkepe.com
Phone: +(86) 17718159069
Address: No.182, Hakka Avenue, Ganzhou Economic and Technological Development Zone, Jiangxi Province, China
Company: Ganzhou Si Teng Commercial Trading Co., Ltd.
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